Return Policy FAQs
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
What are the Requirements for a Return?
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
How do I start a return?
To start a return, contact us at fabeauco@gmail.com. Once your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
What if my item is damaged or incorrect?
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately atfabeauco@gmail.comso we can evaluate the issue and make it right.
Are there items that cannot be returned?
Yes, certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about your specific item. Additionally, we cannot accept returns on sale items or gift cards.
Can I exchange an item?
The fastest way to make an exchange is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
What if I’m in the European Union?
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When will I receive my refund?
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
What if I haven’t received my refund after 15 business days?
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us atfabeauco@gmail.com.